A number of consumers who received a Logitech Revue for the holidays have reported that they are unable to complete the set up process in order to use the box. Users report that the setup is failing on step seven, which occurs when the box attempts to contact the EULA server. This fault is apparently caused by corrupted firmware, instead of overloaded servers like many consumers originally thought. The official forums have been exploding with cases of people unable to use their new Revue, so Senior Product Manager Peter McColgan finally responded with this to say:
There appears to be corrupted firmware on some of the recently manufactured Revues which is causing the Authentication error. There is nothing that you can do to fix this and nothing we can do except to replace your Revue via the RMA process. You always have the option of returning to the retailer and exchanging for another Revue or getting a refund. We believe that only a relatively small % of recently manufactured Revues are affected.
Obviously this news will frustrate consumers and may lead to lower adoption rates among the less tech-savvy. Logitech just can’t seem to catch a break with these boxes, despite them being a great way to experience Google TV. So what about you guys? Did you get a new Revue that experienced any of these problems?
[via The Verge]